Transforming Banking Services with a Self-Service Technology Model
Client: Major Canadian Bank
Our Consultants partnered with a major Canadian bank to develop a technology-driven strategy aimed at reducing operational costs and supporting aggressive growth goals. The advisory team worked closely with the bank’s executives to identify opportunities for digital transformation, focusing on shifting traditional client-heavy processes to a streamlined self-service model.
By leveraging advanced technology, we reduced the client onboarding process from over 30 steps to just 4, significantly enhancing customer experience. Our strategic redesign of regulatory and reporting systems, enabled by automation and regulatory engagement, reduced cycle times from 180 days to just 8, cutting processing efforts by over 80%. This transformation empowered the bank to scale efficiently, improving both compliance and operational agility.
Accelerating Web Development and Client Management Through Technology Innovation
Client: Toronto-based Marketing & Web Firm
Our Consultants helped a Toronto-based marketing and web firm overhaul its client management and web development processes through a rapid deployment of technology solutions. We advised on a digital transformation strategy that replaced traditional, process-based workflows with a technology-enabled, client-centric model.
Using lean methodologies and technology realignment, our team restructured the firm’s operations, reducing delivery cycle times from an average of 42 days to under 5 days. By implementing new technology tools and automating workflows, we enabled the firm to achieve a 70% cost reduction in the first year while meeting their growth and retention objectives.
Driving Process Efficiency through Technology in Government Services
Client: Government of Canada
Our Consultants developed and executed a technology strategy for the Government of Canada to modernize shared services across multiple departments. By focusing on key processes such as procurement, HR, and decision-making frameworks, our advisory team recommended technology-based solutions to reduce manual intervention and accelerate service delivery.
Our strategic approach, utilizing technology integration and process automation, led to a more than 50% reduction in cycle times across key areas. The result was increased efficiency, reduced costs, and alignment with the government’s broader modernization agenda. The success of these initiatives showcased the potential of technology to drive lasting transformation in public sector operations.
